Terms & Conditions
Please read the following terms and conditions carefully before using the website or placing any order. Placing an order constitutes full acceptance of these terms.
1. Registration & Use
Anyone creating an account or placing an order is responsible for providing accurate information, including name, phone number, and address.
Customers are responsible for keeping their account information confidential.
2. Orders
All orders are subject to confirmation by the store before shipping.
The store reserves the right to refuse any order for legitimate reasons, such as product unavailability or incorrect information.
3. Prices & Payment
All prices are displayed in the local currency and include applicable taxes if any.
Available payment methods:
- Cash on delivery
- Instapay transfer
- Electronic wallets
Placing an order or completing payment indicates the customer’s acceptance of the price and chosen payment method.
4. Shipping & Delivery
Orders are prepared within 1–3 business days after confirmation.
Shipping is available to all governorates via a single shipping company, though delivery may occasionally be made by a private courier.
Shipping costs vary by location and are borne by the customer, except in cases of defective products.
Customers may inspect the product upon delivery to ensure its condition but may not try or use the product during inspection.
Shipping information can be modified before the order is dispatched; afterward, changes depend on the shipping company’s feasibility.
5. Returns & Exchanges
Returns and exchanges are handled according to the Return & Exchange Policy available on the website.
Products eligible for exchange: pajamas
Products not eligible for return: lingerie and underwear
Exchange period: 14 days from receipt
Products must be in original condition, unused, unwashed, with the original tag.
Manufacturing defects: replacements are made immediately at no cost to the customer.
6. Data Protection & Privacy
Personal data such as name, phone number, and address are collected solely for order processing and customer communication.
Data may be shared with the shipping company.
All data is handled in accordance with the website’s Privacy Policy.
7. Store Liability
The store is not responsible for any losses resulting from improper use of the website or incorrect data entry.
The store guarantees the quality of products sold according to the standards described on the website.
8. Changes to Terms
The store reserves the right to modify these terms and conditions at any time, with the updated version published on the website.
Continued use of the website or placing any order after updates constitutes acceptance of the revised terms.